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Help Centre

Quick answers for teams and sponsors.

The essentials for getting started with Play it FWD.

Is it free to create a Team Hub?

Yes. Teams can create a hub, set a fundraising goal, track offline fundraising and share their public page for free.

When do teams pay?

Teams only pay when they choose to activate sponsorship features. Sponsorship activation is $49 CAD for the 2026–27 season.

What does sponsorship activation unlock?

Sponsor management, sponsorship packages, sponsor profiles, family offers, marketplace visibility and sponsor social-post tools.

Can we track fundraising collected outside Play it FWD?

Yes. Team volunteers can add bottle drives, raffles, events and other fundraising activity manually so the Team Hub reflects the full fundraising picture.

How do businesses sponsor a team?

A business can find a team, choose Silver, Gold or Platinum, enter its business information and complete payment securely through Stripe.

How much reaches the team?

During Year 1, Play it FWD uses a 10% platform fee on team sponsorships and attributes the remaining 90% to the team's fundraising total.

Can a team add sponsors it already knows?

Yes. Once sponsorship is activated, volunteers can connect existing businesses or invite new sponsors they already work with.

Who can manage a Team Hub?

The team manager account that created the hub can manage it. Play it FWD administrators can also assist when needed.

Still need help?

Send us a message and we’ll help you work through it.

Contact Play it FWD